My Time Warner internet went down at home today. This isn't unusual, because it goes down all the time. But it's a problem, given that I work at home. And it's starting to feel personal because my neighbor, Lifehacker Whitson Gordon, has the same shitty internet provider, but his service rarely goes out.
I called customer service and spent the morning listening to Time Warner's hold music while waiting to speak with a human. While on hold I wasn't surprised to hear little ads sprinkled throughout the muzak. What I was surprised to hear were fun facts — FUN FACTS! — during every little micro-ad for Time Warner's services.